Troubleshooting Sametime in Domino Web Access
If instant messaging icons do not display in IBM® Lotus® Domino® Web Access mail and the Contact List, check the following:
- The IBM Lotus Sametime® server is up running. To make sure stlinks is running normally, you can check the Sametime server directory \trace\stlinks.txt log file.
- All the ST**** services are up running. Check the control panel - services; all ST**** services should be running when the Sametime server has fully started. If there are ST**** services not running, start STCommunity server first. If this service cannot be started, check the network connections and the Sametime server log file.
- Make sure the \stlinks directory and the files are on both the Sametime server and application server directories.
- When you update the level of Sametime by installing a newer release of Sametime or applying a fix pack, it is possible that you will also need to update the stlinks files on your Domino Web Access server. Make sure you check the documentation that accompanies the Sametime update.
- If you had previously customized the STLinks files and have recently upgraded either your Sametime server or your Domino Web Access server to a new version of Domino, the customized files may have been replaced. See the topic Customizing STLinks files for tunneling or Reverse Proxy servers.
- Make sure the user has enabled Instant Messaging in Preferences.
- Make sure the user's Person document has been set up with the Sametime server names.
- Use the http:// protocol only for the Sametime server.
To identify the current Sametime server version
- Type the following URL: http://<Sametime server hostname>/stcenter.nsf if the Sametime server is running on a Microsoft® Windows® platform. To avoid case sensitive issues on other platforms, search for the file under <Sametime server directory>/stcenter.nsf and use the file name case as it shown there.
- At the bottom of the page, click Administer the Server.
- Login to Instant Messaging, and then click Help - About Sametime.
Browser Address
The instant messaging integration features rely on the ability of the browser to directly communicate with the Sametime server. This means that the fully-qualified Internet hostname of the Sametime server must be resolvable from the browser (for example, the fully qualified Internet hostname for a Domino server named IM/Acme might be im.acme.com).
Therefore, either DNS must be able to resolve this address or it must be resolved to the proper IP address by some other mechanism (such as editing of the local operating system's hosts file).
Related topics
IBM Lotus Domino Administrator 8.0
Last updated: Thursday, August 14, 2008